Wrong, faulty, or missing product. What should I do?Updated 9 months ago

If:

• You receive a product you did not order (wrong size, design, color etc);
• You receive a product which is broken or faulty out of the box;
• Your parcel is missing a product when you order multiple items.

You need to contact us within 3 days of receiving your parcel, describing the issue and providing the appropriate images when applicable. Our team will then work with you in order to rectify the situation in one of 2 ways :

• Issue you a store credit or voucher equal to the value paid for the product(s) in question;
• Instruct the warehouse to re-ship the products in question.