What should I do if my package was delivered to the wrong address?Updated 4 days ago
If your tracking shows the order was delivered but it didn't reach you, here's what to do:
- Check the tracking details to see where it was marked as delivered.
- Ask anyone at that address, or your neighbours, whether the parcel arrived by mistake.
If you still can't locate it, we're happy to help — just contact us with your order number and we'll look into it with you right away.