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Get instant answers to your questions regarding placing orders, confirmation...


I placed an order but I have not got a confirmation email

When making the order, please make sure you enter the right email address. If you haven't received a confirmation email, please check your spam folder. If you still can't find it, please contact us.

I put the wrong address

Shipping addresses can be changed within 12 hours of placing the order. If a request to change the address is sent after that, we cannot guarantee it will be accepted by our logistic partners. We are not liable to failed deliveries due to wrong addre

I would like to cancel an order I made

Orders cannot be canceled for two reasons:

I received my order but some items are missing. What should I do?

It’s normal to have the items arrive separately as they’re sometimes shipped from different warehouses and on different dates, depending on availability. The other items will be delivered a few days later. If a month has passed after you placed the o