When making the order, please make sure you enter the right email address.

If you haven't received a confirmation email, please check your spam folder.

If you still can't find it, please contact us.

Shipping addresses can be changed within 12 hours of placing the order.

If a request to change the address is sent after that, we cannot guarantee it will be accepted by our logistic partners.

We are not liable to failed deliveries due to wrong addresses.

Orders cannot be canceled for two reasons:

1. Orders are sent automatically to our warehouse to be picked, packed, and shipped. And once this process starts, it will be costly to stop it.
2. Once we you place the order, our payment processors charge us a fee based on the amount you paid. And even if we cancel and refund your order, we don't get a refund for the fees.

It’s normal to have the items arrive separately as they’re sometimes shipped from different warehouses and on different dates, depending on availability.

The other items will be delivered a few days later.

If a month has passed after you placed the order and you still have not received the missing items, please contact us.

Orders are processed within 2 to 5 business days.

If you would like to speed up this process and prioritize your order’s processing and shipping, we charge an additional fee of $4.95. Priority Orders are processed within 1 to 3 business days. You can pay this fee at checkout by choosing “Priority Order”. 

Standard orders are processed and shipped within 2 to 5 business days. Priority orders are processed and shipped within 1 to 3 business days.

If you have made your order more than 5 business days ago (that excludes weekends and holidays) and you still haven't received a tracking number, please wait for 2 more days then send us an email and we'll see what's wrong with the order. 

"Shipment information received" means we have picked, packed, and printed the label for your package but it hasn't started moving yet.

Please allow it a few days and it will start moving.

If the "Shipment information received" status doesn't change after a few days, please contact us so we can check with our warehouse team.

We currently ship to all countries.

In exceptional circumstances (war, embargo, natural catastrophes...) we are unable to ship to some countries.

Once shipped, orders take 10 to 20 business days to be delivered to the customer.

Some items (axes for example) are usually delivered in 5 to 10 business days after they're shipped.

Knives sometimes take more time than usual because they go through extra inspection at the customs.

In such cases, please give it a few more days; you can contact us if it doesn't show up.

Generally, axes are delivered within 5 to 10 business days after they're shipped.

However, due to regulations in some countries, axes require more inspections and therefore take more time to be delivered.

In such case, please allow the axe 10 to 20 business days then contact us. 

Once your order is shipped we will send you an email with the tracking link.

Additionally, you can track the status of your order from here: https://odinstreasures.com/apps/parcelpanel

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

You can purchase on our website using a debit or credit card. We also support PayPal.

You can chose these payment methods at checkout.

The decision to accept or reject a card is taken by our payment processor based on their set of rules and criteria. We don't have control over that.

The best way to deal with such situation is to try again for a couple of times.

If the cards keeps getting rejected, you can either:

• Try another card;
• Or, for a 100% success rate, pay using PayPal. If you don't already have a PayPal, it's free to create an account and it's more secure to use for online payments.

Our store's main currency is American Dollar (USD).

So although our website shows the currency depending on the country you're in, you'll be charged in USD at checkout. We don't charge any exchange fees on those transactions. The conversion is made by your bank.

Yes, we have a 30-day return policy.

ELIGIBILITY

Your item must be unused and in the same condition that you received it. It must also be in the original packaging with the receipt or proof of purchase.

NON-RETURNABLE ITEMS

• Customized items (e.g. engraved items)
• Final sale items
• Gift cards
• Item purchases with a discount

Without a notification to our customer service or if 30 days have gone by, unfortunately, we can’t process any refund.

To place a return, please contact us using the contact form in the help center.

Once we receive your request, we will give you the instructions needed to make the return.

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows "Delivered".

If your return is accepted, your refund will be processed and issued as a store credit or voucher.

In case you choose a replacement, we'll dispatch the items and provide the tracking number(s) within the normal processing time.

If:

• You receive a product you did not order (wrong size, design, color etc);
• You receive a product which is broken or faulty out of the box;
• Your parcel is missing a product when you order multiple items.

You need to contact us within 3 days of receiving your parcel, describing the issue and providing the appropriate images when applicable. Our team will then work with you in order to rectify the situation in one of 2 ways :

• Issue you a store credit or voucher equal to the value paid for the product(s) in question;
• Instruct the warehouse to re-ship the products in question.

We have set in place a wholesale program to facilitate placing and delivering large-quantity and/or high-value orders.

If you would like to place a wholesale order, please contact us using the form: CONTACT

P.S. Make sure to mention "wholesale" in the subject and to include as many details as possible (which items, quantity, delivery country....).